Lifetime Care
Your jewellery deserves to be cared for, for a lifetime.
At The Honer, our relationship with you does not end with your purchase. Our Lifetime Care service is designed to support the care, assessment, repair and restoration of your jewellery throughout its life.
More Than a Warranty
Our commitment extends beyond the moment of purchase.
Repair
Manufacturing or workmanship issues are assessed and, where applicable, repaired without a service charge.
Restoration
Where technically possible, we can assess jewellery that requires restoration or specialist attention.
Care
Guidance for maintaining the beauty and condition of your jewellery.
Assessment
Every piece is assessed before repair or restoration work begins.
Keep Your The Honer Receipt
Your original The Honer receipt or invoice is your proof of purchase and helps us verify your jewellery when you request Lifetime Care.
Returning to Sri Lanka?
If you purchased your jewellery from The Honer and later return to Sri Lanka, simply bring your jewellery together with your original The Honer receipt or invoice.
Your Jewellery Has an Identity
Every The Honer piece can be associated with its product and purchase records, helping us provide more accurate service and care over time.
This is a visual example only.
Warranty Protection
Manufacturing Defects
Workmanship Defects
If our assessment confirms that an issue is related to manufacturing or workmanship, the repair may be provided without a service charge.
When Your Jewellery Needs Attention
Gemstone Setting
Assessment of loose or compromised settings.
Metal & Structure
Assessment of structural or workmanship-related issues.
Cleaning & Care
Professional care guidance where applicable.
Repair & Restoration
Repair or restoration assessment where technically possible.
Fit & Sizing
Certain jewellery pieces may be eligible for sizing or adjustment, subject to assessment.
Something Happened to Your Jewellery?
Don't worry. Bring it to us.
Accidental damage, wear-related damage and restoration requirements are assessed individually. Depending on the nature and cause of the damage, the service may be complimentary or subject to a service charge.
A Clear & Simple Process
Contact The Honer
Submit your jewellery care request.
Assessment
Within 3–5 business days.
Service Recommendation
We explain the required work and any applicable service charge.
Your Approval
No chargeable repair begins without your approval.
Repair / Restoration
Typically 7–21 business days after approval, depending on the work required.
Quality Check & Return
Your jewellery is checked before being returned to you.
Complex restoration, specialist work or gemstone-related repairs may require additional time. We will advise you before work begins.
The Honer Signature Care
Selected high-value jewellery may receive enhanced Lifetime Care support.
What Lifetime Care Does Not Automatically Cover
All cases are subject to assessment.
Wherever Life Takes You, We're Here When You Return.
Purchased your jewellery from The Honer and later returned to Sri Lanka?
Bring your jewellery together with your original The Honer receipt or invoice. Our team will verify your purchase and assess your jewellery for Lifetime Care, repair or restoration.
Frequently Asked Questions
No. Manufacturing or workmanship defects may be repaired without a service charge. Other repairs are assessed individually.
Yes. The original The Honer receipt or invoice helps us verify the purchase.
You can still contact us for Lifetime Care. Your jewellery will be assessed and your purchase verified.
Bring it to us. We will assess the damage and explain the available repair options and any applicable charge.
Assessment is typically completed within 3–5 business days. Standard repair/restoration is typically 7–21 business days after approval.
Yes, you may contact The Honer while you are in Sri Lanka. The required work and timeline will depend on the assessment.
Your Story With The Honer Doesn't End With Your Purchase.
When your jewellery needs care, we're here.