YOUR PRIVACY. OUR RESPONSIBILITY.
The Honer Lanka Gems and Jewellery respects your privacy and is committed to handling your personal information responsibly. This policy explains how we collect, use, and protect your information.
Last Updated: September 2026
Introduction
The Honer Lanka Gems and Jewellery ("The Honer", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.
This policy applies to information collected through our website, online services, customer enquiries, jewellery services, wholesale enquiries, and other interactions with The Honer.
Information We Collect
Personal Information
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Telephone / WhatsApp number
- Billing address
- Shipping address
- Country and city
- Account information
- Information you provide when contacting us
Order Information
When you purchase from The Honer, we may process information relating to:
- Products purchased
- Order details
- Billing and shipping information
- Shipping destination
- Order and transaction information
- Certification or product-related information where relevant
Enquiry & Service Information
We may collect information you voluntarily provide through:
- Customer Enquiries
- Custom Jewellery requests
- Astrology Jewellery requests
- Wholesale enquiries
- After-sales / support requests
- Other forms or communications
Technical Information
Our website and hosting environment may process technical or traffic-related information such as:
- IP address
- Browser information
- Device information
- Requests made to the website
- Access activity
- Technical logs
- Security and performance information
How We Use Your Information
We may use information to:
- Process and manage orders
- Facilitate payments
- Arrange shipping and delivery
- Respond to customer enquiries
- Provide customer support
- Handle Custom Jewellery requests
- Handle Astrology Jewellery requests
- Process Wholesale enquiries
- Provide after-sales assistance
- Maintain customer accounts
- Improve website functionality and performance
- Protect our website and systems
- Detect and prevent fraud, abuse or security issues
- Meet applicable legal, accounting or business requirements
- Communicate with you about your orders, enquiries or services
Payments
Payments may be processed through third-party payment service providers. Payment information may be handled directly by the relevant payment provider according to its own privacy, security and processing practices.
Cookies & Analytics
Cookies
Our website may use cookies and similar technologies to support:
- Website functionality
- Login and session functionality
- Shopping cart functionality
- Customer preferences
- Security
- Website performance
WooCommerce-related functionality may also use cookies or similar technologies required for ecommerce operations.
Analytics
Our hosting environment may collect technical and traffic information, such as IP addresses, requests, browser information and access activity, for website operation, security, performance and troubleshooting purposes.
How We Protect Your Information
We take reasonable technical and organisational measures to protect the information we process from unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
When We May Share Information
The Honer does not sell customer personal information.
Information may be shared where reasonably necessary with trusted service providers involved in operating our business, such as:
- Payment service providers
- Shipping and courier providers
- Customs / logistics providers
- Website hosting and technical service providers
- IT and security service providers
- Professional advisers where necessary
- Government, regulatory or legal authorities where required by law
International Orders
The Honer may serve customers outside Sri Lanka.
For international orders, certain information may need to be shared with relevant:
- Courier companies
- Shipping providers
- Customs authorities
- Clearance providers
- Logistics partners
- Payment providers
This information may be required to process, ship, clear or deliver your order.
Duties, taxes, customs or clearance charges may apply depending on the destination country and applicable regulations. Where applicable, these charges will be communicated to you as part of your shipping arrangement.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, comply with legal or regulatory obligations, and protect our legitimate business interests.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where applicable
- Ask questions about how your information is used
- Withdraw certain consent where applicable
Requests may be subject to applicable legal, security and business requirements.
Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, technology or applicable requirements.
When we make changes, the updated version will be published on this page with a revised "Last Updated" date.
Contact Us About Privacy
THE HONER LANKA GEMS AND JEWELLERY
Email: info@thehonerlanka.com
Website: thehonerlanka.com
Privacy-related questions or requests can be sent to the above contact.
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