Frequently Asked Questions
Everything you need to know about our gemstones, jewellery, orders, payments, care and services.
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Most Asked Questions
Yes. The Honer sources natural gemstones wherever possible. Specific gemstone details are provided on individual product pages.
Yes. Eligible gemstones may come with a certificate of authenticity or gemstone report. Please refer to our Gem Certification page for more information.
We provide a comprehensive Ring Size Guide to help you find your perfect fit. You can also contact us for assistance.
Yes, The Honer offers Complimentary International EMS Shipping for eligible orders. Delivery times vary by destination.
The Honer offers returns and exchanges subject to our Shipping & Returns policy. Please contact us to initiate a return.
The Honer Lifetime Care provides assessment, repair and restoration for eligible jewellery. Manufacturing or workmanship defects may be repaired without a service charge.
Jewellery
The Honer offers a refined collection including rings, engagement rings, wedding rings, necklaces, pendants, earrings and bracelets. Each piece is thoughtfully crafted to embody timeless elegance.
Yes. The Honer jewellery makes an elegant gift. Please contact us for gift packaging options and assistance.
Many of our jewellery pieces involve skilled handcrafting and expert finishing. The Honer works with experienced craftspeople to create each piece with care.
Handcrafted jewellery may have slight variations in appearance and exact weight. These subtle differences are part of the character of handcrafted jewellery.
Gemstones
Yes. The Honer sources natural gemstones wherever possible. Specific gemstone details are provided on individual product pages.
The Honer sources gemstones from established suppliers with a focus on quality and authenticity. Specific sourcing information is provided where available.
Eligible gemstones may come with a certificate of authenticity or gemstone report. Please refer to our Gem Certification page for more information.
Some gemstones may receive treatment to enhance their appearance or durability. This is a common industry practice. Please refer to our Gemstone Treatment page for more information.
Gemstone treatment refers to processes used to enhance the colour, clarity or durability of a gemstone. Common treatments include heating and oiling. We provide treatment information where applicable.
For custom jewellery orders, you may discuss specific gemstone preferences with our team. Availability and suitability will be assessed on a case-by-case basis.
Yes. Natural gemstones are products of nature and may exhibit variations in colour, clarity and appearance. These variations are part of their natural beauty and authenticity.
Orders & Purchasing
You can place an order through our website. Select your desired jewellery piece, choose your options and proceed to checkout. Our team is also available to assist you with your order.
Yes. The Honer offers international shipping to many countries. Please refer to our Shipping page for more details.
Yes. You may contact The Honer before placing an order. Our team is happy to provide additional information about our jewellery, gemstones and services.
Order modifications may be possible depending on the stage of processing. Please contact us as soon as possible after placing your order.
After your order is placed, you will receive a confirmation. Your order then goes through preparation, quality check and dispatch. You will receive tracking information when your order ships.
Payments
We accept secure online payments through our designated payment facilities. The Honer works with Commercial Bank of Ceylon PLC as our principal banking partner for our ongoing banking and payment operations.
Online payments are processed through our designated payment facilities and are subject to the applicable security measures and procedures of our banking and payment partners.
Yes. Once your payment and order have been successfully processed, you will receive an order confirmation with your order details.
If a payment does not complete successfully, please contact The Honer before attempting multiple payments. Our team can assist you in confirming the payment status and completing your order safely.
Shipping
The Honer offers Complimentary International EMS Shipping for eligible orders.
Approximately 14–21 days, depending on destination and delivery conditions.
Express shipping may be arranged through FedEx on request. The Honer will obtain a current quotation based on the shipment requirements.
Duties, taxes, customs or clearance charges may apply depending on the destination country and applicable regulations. Where applicable, these charges will be communicated to you as part of your shipping arrangement.
Yes. Contact The Honer for a current express shipping quotation.
Yes. Once your order has been dispatched, you will receive tracking information to monitor your shipment.
Returns & Exchanges
The Honer accepts returns subject to our Shipping & Returns policy. Please contact us to initiate a return.
Exchanges may be possible subject to our Shipping & Returns policy. Please contact us to discuss your exchange request.
Custom jewellery pieces are created to your specifications. Please discuss return eligibility with our team at the time of enquiry.
Personalised and astrology jewellery pieces are crafted specifically for you. Please discuss return eligibility with our team at the time of enquiry.
If your jewellery arrives damaged, please contact us immediately. We will assess the situation and work with you to resolve it.
Please contact The Honer and receive return approval before sending an item back. This ensures your return is processed correctly.
Lifetime Care & Warranty
The Honer Lifetime Care is our ongoing commitment to support the care, assessment, repair and restoration of eligible The Honer jewellery throughout its life.
No. Manufacturing or workmanship defects may be repaired without a service charge. Other repairs are assessed individually.
Bring it to us. We will assess the damage and explain the available repair options and any applicable charge.
Yes. The original The Honer receipt or invoice helps us verify the purchase.
You can still contact The Honer for Lifetime Care. Your jewellery will be assessed and your purchase verified.
Yes. If you purchased your jewellery from The Honer and later return to Sri Lanka, bring your jewellery together with your original The Honer receipt or invoice. Our team will verify your purchase and assess your jewellery for Lifetime Care, repair or restoration.
Assessment is typically completed within 3–5 business days. Standard repair/restoration is typically 7–21 business days after approval, depending on the work required. Complex restoration, specialist work or gemstone-related repairs may require additional time.
Custom Jewellery
Yes. The Honer offers custom jewellery services. You can discuss your design requirements with our team.
Yes. You may provide your design concept or ideas. Our team will assess the feasibility and provide guidance.
Yes. For custom jewellery orders, you may discuss specific gemstone preferences with our team. Availability and suitability will be assessed on a case-by-case basis.
The custom jewellery process typically involves consultation, design development, gemstone selection, crafting and quality assurance. Our team will guide you through each step.
Custom jewellery timelines depend on the complexity of the design and availability of materials. Our team will provide a timeline estimate during the consultation.
Custom jewellery pieces are created to your specifications. Please discuss return eligibility with our team at the time of enquiry.
Astrology Jewellery
The Honer Astrology Jewellery is a personalised jewellery service that incorporates gemstones selected based on astrological considerations. It is designed as a ring.
You will need to provide your personal details including date of birth, time of birth and birthplace for the astrological consultation.
The gemstone is selected based on astrological considerations following the consultation. You may discuss your preferences with the astrologer.
Yes. The Honer Astrology Jewellery is created as a ring based on the results of your personal astrological consultation.
The Honer personalised gemstone astrology jewellery is designed around rings. For other jewellery types, please contact our team to discuss possibilities.
Ring Size
We provide a comprehensive Ring Size Guide to help you find your perfect fit. You can also contact us for assistance.
You can use our Ring Size Guide or contact us for assistance. Our team can help you determine the appropriate size.
Many rings can be resized, subject to assessment. Contact us to discuss resizing options for your specific ring.
Not every ring can be resized. Resizing depends on the design, metal type and structure of the ring. Each case is assessed individually.
Jewellery Care
We provide comprehensive Jewellery Care guidance to help you maintain your jewellery's beauty and condition.
We recommend removing jewellery before bathing, swimming or using cleaning products. Exposure to water and chemicals may affect certain metals and gemstones.
We recommend applying perfume, lotions and hairspray before putting on jewellery. Some chemicals in these products may affect jewellery over time.
Store your jewellery in a soft cloth pouch or a lined jewellery box. Keep pieces separated to prevent scratching. Avoid storing in humid or damp areas.
We recommend having your jewellery inspected periodically to ensure gemstone settings and structural integrity remain secure.
Certification & Treatment
A gemstone certificate is a document that provides detailed information about a gemstone including its type, weight, dimensions and sometimes origin. It is issued by a gemmological laboratory or qualified professional.
A gemstone certificate typically includes the gemstone's species, variety, weight (carats), dimensions, colour description, clarity characteristics and any treatments detected.
Gemstone treatment refers to processes used to enhance the colour, clarity or durability of a gemstone. Common treatments include heating and oiling. Please refer to our Gemstone Treatment page for more information.
The impact of treatment on value depends on the type of treatment and the gemstone. Some treatments are widely accepted industry practices. The value of any gemstone is determined by multiple factors including its natural characteristics and quality.
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