Delivered With Care
Your jewellery, safely on its way.
We believe every piece of jewellery deserves to arrive beautifully and securely. Our shipping and return policies are designed to give you confidence in every order.
Complimentary International EMS Shipping
Your order will be shipped via EMS, our standard international shipping service. The shipping cost is included in the price of your jewellery, so you will not see a separate shipping charge.
Delivery times are estimates and may vary depending on the destination country, customs processing and other external factors.
FedEx Express — Available on Request
If you need faster delivery, FedEx Express may be available as an optional upgrade. Because shipping costs vary by destination, weight and current courier charges, a current quotation will be provided before the upgrade is confirmed.
How FedEx Express Works
FedEx Express charges are quoted separately and may include shipping, insurance, fuel surcharges, customs-related charges and other applicable fees depending on the destination. The express upgrade must be paid before dispatch.
Duties, Taxes & Customs
Duties, taxes, customs or clearance charges may apply depending on the destination country and applicable regulations. Where applicable, these charges will be communicated to you as part of your shipping arrangement.
Returns & Exchanges
We want you to be completely satisfied with your jewellery. Return eligibility depends on the category of jewellery purchased and the condition of the item.
The final return period and conditions may vary. Please contact us if you have questions about the return eligibility of a particular piece.
Ready-Made Jewellery
Eligible ready-made jewellery may be considered for return or exchange subject to The Honer's return conditions.
Return Conditions
Return eligibility is determined by The Honer upon inspection. Certain items may have additional return conditions or exclusions.
Custom & Personalised Jewellery
Custom, personalised and made-to-order jewellery may be subject to separate return conditions. Because these pieces are created specifically for you, they may not be eligible for return or exchange unless a manufacturing defect or error has occurred.
Please discuss return conditions with The Honer before placing a custom or personalised jewellery order.
Astrology Jewellery
Astrology Jewellery is personalised according to customer-specific requirements and measurements. It may be subject to separate return conditions.
If you have any questions about the return eligibility of Astrology Jewellery, please contact us before placing your order.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible. We will review your case and work toward a suitable resolution.
Possible Resolutions
The exact resolution will depend on the specific situation and will be determined in consultation with the customer.
How Returns Are Processed
Frequently Asked Questions
Is EMS shipping free?
Yes. Standard EMS international shipping is included in the price of your jewellery.
How long does EMS take?
EMS delivery is approximately 14–21 days. This is an estimate and may vary.
Can I request FedEx Express?
Yes. FedEx Express is available as an optional upgrade upon request.
How is the FedEx charge calculated?
A current quotation is provided based on destination, weight, current courier charges and other applicable fees.
Do I pay FedEx before dispatch?
Yes. The FedEx express upgrade must be approved and paid before the order is dispatched.
Can customs duties or taxes apply?
Duties, taxes, customs or clearance charges may apply depending on the destination country. Where applicable, these charges will be communicated to you as part of your shipping arrangement.
Can I return ready-made jewellery?
Eligible ready-made jewellery may be considered for return or exchange subject to The Honer's return conditions.
Can I return custom jewellery?
Custom, personalised and made-to-order jewellery may be subject to separate return conditions.
Can I return Astrology Jewellery?
Astrology Jewellery is personalised and may be subject to separate return conditions.
What if my jewellery arrives damaged?
Please contact us as soon as possible. We will review your case and work toward a resolution.
What if I receive the wrong item?
If you receive an incorrect or materially different order, please contact us immediately.
What happens after I request a return?
Your request will be reviewed, and if approved, return instructions and inspection will follow.
Have Questions About Shipping or Returns?
Our team is here to help with any questions about shipping, delivery, returns or exchanges.
Contact The Honer